Service Delivery Manager
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About the Role
Service Delivery Manager
£40,000 - £45,000
Basingstoke, Hampshire
middle is partnered exclusively with a fast-growing MSP (IT Consultancy) based in Basingstoke to find a new Service Delivery Manager! The business has been operating for 18 months and are continuously growing with new clients being onboarded every week. They are backed by a larger group entity but feel like a start-up environment, ideal for someone looking for more autonomy with an MSP
They are looking for an experienced Service Delivery Manager, ideally from the MSP / Managed Services environment, to oversee the successful delivery of their IT services to external clients.
This is a crucial role in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service.
Duties:
- Develop and implement service delivery processes and procedures, ensuring they are efficient, cost-effective, and aligned with industry best practices.
- Manage client relationships, proactively identifying and resolving issues, and ensuring clear communication throughout the service lifecycle.
- Monitor and track key performance indicators (KPIs) to measure service quality and identify areas for improvement.
- Collaborate with internal technical teams to coordinate and deliver appropriate IT solutions tailored to each client's needs.
- Act as the primary point of contact for assigned clients, fostering strong relationships.
- Proactively identify opportunities for upselling and cross-selling IT support services to existing clients.
The successful Service Delivery Manager will have;
- Proven experience as a Service Delivery Manager or similar role.
- Experience working for an MSP / IT Managed Services Provider.
- Strong leadership and team management skills.
- Demonstrated ability to provide excellent client service and effectively manage client relationships.
- Strong technical knowledge and understanding of IT infrastructure, hardware, software, and networking concepts.
- Knowledge of IT service management frameworks (e.g., ITIL) desirable.
If you feel this role is right for you, please submit your CV.
Middle Recruitment Limited is an Equal Opportunities Employer. Middle provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
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