1st/2nd Line Support Engineer
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About the Role
1st/2nd Line Support Engineer
Up to £32k
Hook, Hampshire
middle is partnered exclusively with a fast-growing MSP (IT Consultancy) based in Hook to find a new 2nd Line Engineer! The business has been operating for 18 months and are continuously growing with new clients being onboarded every week. They are backed by a larger group entity but feel like a start-up environment, ideal for someone looking for more autonomy with an MSP.
The Role:
You will be customer facing to educate and onboard the technical side of the client process (not doing sales!), whilst supporting the service desk with 1st/2nd line tickets.
Ideal Skills:
- Networking experience - Routers, Switches and Connectivity.
- Previous MSP experience is ideal. If not, you'd be comfortable on a busy service desk to quickly resolve tickets.
- Proficient experience within Windows and Mac environments.
- O365, SharePoint, Exchange and Microsoft Entra ID (Azure Directory) experience.
- Good understand of documentation.
- Hardware knowledge and troubleshooting.
- Ninja RMM and Connectwise.
- Telephony.
Benefits:
- A genuinely friendly and professional team around you.
- Broad experience within a managed service provider – enterprise projects, client facing, deployment, infrastructure designs, security, cloud and much more.
- 25 Days Paid Holiday per year plus public holidays.
- Free Parking.
- Breakfast Morning Fridays. Early Finish Fridays Quarterly success meetings offsite with the larger group team.
- The opportunity to work with two MSP founders/owners that need your help to grow the business, not just log tickets!
If you feel this role is right for you and you thrive in a relaxed and supportive environment, please submit your CV.
Middle Recruitment Limited is an Equal Opportunities Employer. Middle provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
3rd Line Engineer, Senior IT Engineer, Senior IT Project Engineer, Senior 3rd Line Engineer, Senior Service Desk Engineer, 2nd Line Engineer, IT Support Engineer, IT Engineer, MSP Engineer, Service Desk Engineer, Service Desk Analyst, Technical Services Engineer.