Onsite IT Support Engineer
Job type:Perm
Town/City:London
County:London
Salary/Rate:£30,000 - £35,000
Sector:Technology
Job ref:48900
Post Date:19.02.26
Scroll
Meet Our Recruiter
About the Role
Onsite IT Support Engineer (Retail)
Up to £35,000
Notting Hill, London – 5 days onsite
middle is partnered exclusively with a fast-growing MSP to recruit an Onsite IT Support Engineer to support a retail environment for one of their flagship clients.
This is a rare onsite opportunity within a premium retail business.
The Role
You will be based full-time onsite (Monday–Friday), acting as the primary IT point of contact for the head office staff and a few stores.
1st line calls are handled by the MSP’s central service desk, with issues escalated to you for hands-on desktop support, user issues, and store-critical incidents. The role is largely focused on end-user support rather than networking or infrastructure.
Technical Environment
-
Windows desktop support
-
Microsoft 365 (desktop, user support)
-
Active Directory user administration
-
Retail / store-based IT support
-
Hardware troubleshooting and break/fix
-
Escalation handling from central service desk
Ideal Background
-
Experience in onsite IT support, retail IT, or MSP environments
-
Strong desktop and end-user troubleshooting skills
-
Familiarity with Active Directory and Microsoft 365
-
Comfortable being the sole onsite IT presence
-
Confident working in a live retail environment
If you’re looking for a hands-on, stable onsite role within a premium retail environment, this is a rare opportunity to step into a long-term, trusted position.
middle Recruitment Limited is an Equal Opportunities Employer. middle provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
More jobs from this recruiter
View AllIT Support Engineer
Farnham
Surrey
Up to £28,000
middle is partnered with an IT Managed Services Provider based in Farnham to onboard an IT Support Engineer! After placing within the business, we know firsthand how well they treat their staff and clients! This is a great move for a Service Desk/IT Support Engineer looking for the right environment to grow and develop their skills.
Senior Microsoft Identity Engineer (Entra ID / Active Directory)
Basingstoke
Hampshire
£80,000 - £90,000
I’m working with a global enterprise looking for a Senior Microsoft Identity Engineer to play a key role in modernising their Active Directory estate and evolving their hybrid identity platform (AD ? Entra ID).
Senior Cloud Software Engineer
Oxford
Oxfordshire
£75,000 - £85,000
We’re partnered with a well-funded deep tech scale-up with a global footprint, currently scaling their internal platforms and looking for a Senior Cloud Software Engineer to play a key role in building systems that support cutting-edge research and engineering.
Senior IT Engineer
Worthing
West Sussex
£35,000 - £40,000
We are looking for a highly capable Senior IT Engineer to join a well established IT consultancy, taking ownership of complex technical issues, infrastructure improvements, and project delivery across a diverse client environment.