IT Support Engineer
Job type:Perm
Town/City:London
County:London
Salary/Rate:£30,000 - £35,000
Sector:MSP
Job ref:28082222
Post Date:05.05.26
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Meet Our Recruiter
About the Role
Onsite IT Support Engineer (Retail)
Up to £38,000 (including on-call & out-of-hours support)
Holborn / Russell Square, London – 5 days onsite
middle is partnered exclusively with a fast-growing MSP to recruit an Onsite IT Support Engineer to support a retail environment for one of their flagship clients.
This is a rare onsite opportunity within a premium retail business.
The Role
You will be based full-time onsite (Monday–Friday), acting as the primary IT point of contact for the head office staff and a few stores.
1st line calls are handled by the MSP’s central service desk, with issues escalated to you for hands-on desktop support, user issues, and store-critical incidents. The role is largely focused on end-user support rather than networking or infrastructure.
Alongside standard business hours, the role includes an out-of-hours support element, covering evenings and weekends (excluding holidays). Very rare - only 5 out-of-hours calls in all of 2025!
Technical Environment
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Windows desktop support
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Microsoft 365 (desktop, user support)
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Active Directory user administration
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Retail / store-based IT support
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Hardware troubleshooting and break/fix
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Escalation handling from central service desk
Ideal Background
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Experience in onsite IT support, retail IT, or MSP environments
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Strong desktop and end-user troubleshooting skills
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Familiarity with Active Directory and Microsoft 365
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Comfortable being the sole onsite IT presence
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Confident working in a live retail environment
If you’re looking for a hands-on, stable onsite role within a premium retail environment, this is a rare opportunity to step into a long-term, trusted position.
middle Recruitment Limited is an Equal Opportunities Employer. middle provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
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