IT Support Engineer (2nd Line)
Job type:Perm
Town/City:Worthing
County:West Sussex
Salary/Rate:£28,000 - £35,000
Sector:Technology
Job ref:7855454
Post Date:04.09.25
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Meet Our Recruiter
About the Role
IT Support Engineer (2nd Line)
Up to £35k
Worthing, West Sussex
middle is partnered exclusively with an IT Managed Services Provider (MSP/IT Consultancy) based in Worthing to onboard a 1st/2nd Line IT Support Engineers! After already placing within the business, we know firsthand how well they treat their staff and clients!
This is a great move for a Service Desk/IT Support Engineer who is looking for the right environment to grow and develop their skills.
This MSP offer every Engineer a clear progression plan, exciting project work and a great team culture. In time you will receive your own training platform account, fully paid for by the business to help your develop and take whichever courses you find relevant.
They love helping their SME clients in the region and are ever growing, through natural business referrals – all down to the great engineers already onsite.
The Role:
You will be joining a close-knit team of Engineers to offer 1st/2nd line duties within their managed services team. Support circa 3,500 end user clients with their day-to-day IT support, whilst gaining access to projects such as; site relocation, server installs and upgrades, implementing backup solutions and much more.
Ideal Skills:
- Proficient experience within Windows environments.
- O365, SharePoint, Exchange and Microsoft Entra ID (Azure Directory) experience. (user admin and GPO level ideally).
- Ability to diagnose and troubleshoot customer issues within a fast-paced environment
- Hardware knowledge and troubleshooting .
- Understanding of networking principles and protocols – Routers, Switches, connectivity, VLAN
- A minimum of 1-year experience on a Service Desk/IT Support.
Benefits:
- A genuinely friendly and professional team around you.
- Broad experience within a managed service provider – projects, networking, deployment, infrastructure designs, security, cloud and much more.
- Bonus – after qualifying period.
- 28 days holiday – increasing to 32 over time.
- Pension plan.
- Private healthcare.
- Access to a training platform to gain certifications.
- The opportunity to work with two MSP founders/owners that have incredible experience to share who genuinely care about their people’s development!
If you feel this role is right for you and you thrive in a relaxed and supportive environment, please submit your CV.
Middle Recruitment Limited is an Equal Opportunities Employer. Middle provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
1st Line Engineer, 2nd Line Engineer, IT Support Engineer, IT Engineer, MSP Engineer, Service Desk Engineer, Service Desk Analyst, Helpdesk Engineer
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IT Support Engineer (2nd Line)
Worthing
West Sussex
£28,000 - £35,000
middle is partnered exclusively with an IT Managed Services Provider (MSP/IT Consultancy) based in Worthing to onboard a 1st/2nd Line IT Support Engineers! After already placing within the business, we know firsthand how well they treat their staff and clients!