Onsite IT Support Engineer (Retail)

Onsite IT Support Engineer (Retail)
Up to £37,000 (including on-call & out-of-hours support)
Regent Street / Soho (W1), London – 5 days onsite | 9am–6pm 

middle is partnered exclusively with a fast-growing MSP to recruit an Onsite IT Support Engineer to support a premium retail environment for one of their flagship clients.

This is a rare onsite opportunity sitting at the heart of one of London's most iconic retail locations.

The Role

You will be based full-time onsite (Monday–Friday, 9am–6pm), acting as the primary IT point of contact for retail store staff and supporting day-to-day operations across the Regent Street and Soho sites.

1st line calls are handled by the MSP's central service desk, with issues escalated to you for hands-on support, end-user troubleshooting, and store-critical incidents. Given the retail environment, POS support is a core part of the role — the client runs Cegid POS alongside ticketing via ServiceNow.

The role also includes an out-of-hours support element covering evenings and weekends (excluding holidays) — though in practice this is very rarely needed (just 5 calls across the whole of 2025).

Technical Environment

• Windows desktop support
• Microsoft 365 (desktop & end-user support)
• Active Directory user administration
• POS support — Cegid (retail point of sale)
• ITSM ticketing via ServiceNow
• MDM — Workspace ONE / AirWatch
• Hardware troubleshooting and break/fix
• Escalation handling from central service desk

Ideal Background

• Experience in onsite IT support, ideally within a retail or MSP environment
• POS support experience, particularly Cegid or similar retail POS platforms
• Confident with Windows desktop and end-user troubleshooting
• Familiar with Active Directory and Microsoft 365
• Experience with any MDM platform — ideally Workspace ONE / AirWatch
• Comfortable being the sole onsite IT presence in a busy, customer-facing environment

If you're looking for a stable, hands-on onsite role in a premium retail setting — with a genuinely manageable out-of-hours commitment — this is a great opportunity to step into a long-term, trusted position in one of London's most vibrant locations.

middle Recruitment Limited is an Equal Opportunities Employer. middle provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.